babajee24 Privacy Policy

1 Introduction and Scope

babajee24 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online casino and sports betting service for users in Bangladesh. This privacy policy defines how we collect, process, store, and protect the personal information of users of our website, mobile platform, and related services ("Services").

This policy applies to all individuals who use our Services — whether they register an account, play regularly, or simply visit the website. By using our Services, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our Services and contact our support team.

babajee24 always places your privacy at the highest level of importance and uses industry-standard SSL encryption technology to ensure the security of your information. This policy may be updated from time to time, so we recommend reviewing it regularly.

2 Information We Collect

At babajee24, we collect various types of information to manage accounts, provide services, and fulfill legal obligations. The types of information collected are described in detail below:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be 21 years of age or older)
• National ID number or passport number (for identity verification)
• Address and contact details
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Usage Information

• Gaming activity records (which games were played, bet amounts)
• Active time on the platform and session information
• Login history and device information
• Records of communication with the support team

2.4 Technical Information

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Referral source and page view data

3 How We Collect Information

babajee24 collects information through the following methods:

3.1 Direct Collection

Information you provide directly during the account registration process, identity verification (KYC), deposit and withdrawal requests, and when contacting our support team is collected.

3.2 Automatic Collection

When you use our platform, technical information is automatically collected through cookies, web beacons, and log files. This information is used to improve the platform's performance and ensure security.

3.3 Collection from Third Parties

We may receive necessary verification information from identity verification service providers and payment processors. This information is used solely to confirm your identity and prevent fraud.

4 Purpose of Using Information

The information collected is used for the following legitimate purposes:

• Creating, managing, and maintaining accounts
• Age and identity verification (to ensure the 21+ age requirement)
• Processing deposit and withdrawal transactions
• Correctly issuing bonuses, promotions, and VIP rewards
• Preventing fraud, money laundering, and other illegal activities
• Monitoring and enforcing responsible gaming policies
• Providing 24/7 customer support in Bengali
• Technical development of the platform and resolving issues
• Fulfilling applicable legal obligations
• Providing personalized services based on your preferences

We never sell your information to third parties for marketing purposes. Protecting your privacy is our primary responsibility.

5 Sharing Information with Third Parties

babajee24 may share your information with third parties in limited and specific circumstances:

5.1 Service Providers

Necessary information may be shared with trusted partners for payment processing, identity verification, technology infrastructure, and customer support services. These partners will process information only in accordance with our instructions and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to provide information to relevant authorities in the case of a court order, a legitimate request from an investigative body, or any other legal obligation.

5.3 Fraud Prevention

In cases of suspicious activity, money laundering, or fraud, information may be shared with the relevant authorities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. In such cases, we will notify you in advance.

Beyond the circumstances mentioned above, we will never disclose your personal information to third parties.

6 Cookies and Tracking Technologies

The babajee24 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — for maintaining login status, storing security tokens, and managing sessions.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and other settings, making your experience on the platform more convenient.

6.3 Analytical Cookies

These cookies are used to monitor website performance and analyze user behavior. This information helps us improve our services.

You can disable cookies in your browser settings, though this may limit some functionality of the platform.

7 Data Storage and Security

We apply the highest industry-standard security measures to keep your personal information safe:

• 256-bit SSL (Secure Socket Layer) encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted staff access controls (only authorized personnel can view data)
• Encrypted database storage

Regarding the data retention period: even after an account is closed, information may be retained for a specified period to fulfill legal and regulatory obligations. In the absence of legal obligations, information is deleted within a reasonable period after the account is closed.

While we take the highest security measures, no method on the internet is 100% secure. Please contact us regarding any security-related concerns.

8 Your Rights

As a user of babajee24, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will fulfill this request as promptly as possible.

8.2 Right to Correct Information

If any information about you is incorrect or incomplete, you may request a correction. It is your responsibility to provide accurate information, which is also important for receiving uninterrupted service.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, if there are legal, regulatory, or contractual obligations, we may not be able to delete all information.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, though this may affect the availability of some services.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or marketing communications, you may request to stop them at any time through our support team.

To exercise any of the rights mentioned above, please contact our support team via live chat or email.

9 Protection of Minors

babajee24 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we are informed or notice that a minor is using our services, we will immediately close that account and delete all related information.

If a parent or guardian believes that their child has created an account on our platform, please contact our support team immediately.

10 Changes to This Policy

babajee24 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a notice on the platform
• By sending a message to your registered email address
• By changing the "Last Updated" date at the top of this page

If you continue using the platform after an update, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you review this page regularly.

If you do not agree to any changes in the policy, you may request to close your account. Please contact our support team regarding the account closure process.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Support in Bengali is available 24 hours a day, 7 days a week
• Email: [email protected]

Our privacy team will try to respond to your request as quickly as possible. Complex requests may take a little more time, but we will always keep you informed of the progress.